About Our Compony

SMIND was established in 2015 and has been a leading integrated information technology and services solutions provider. SMIND targets wide range of industry segments to offers world-class IT solutions. We have showcases high success in implementing cutting-edge IT business solutions

SMIND’s main aim is to actively participate in Malaysia’s Multimedia Super Corridor (MSC) as a leading IT & Knowledge Process Outsourcing Services Provider specializing in the field of Tech Support, Technology Infrastructure and Project Management. SMIND will be establishing its IT Outsourcing Facility in the vicinity of Malaysia’s Technology Nexus- Integrated Cybercities - that provides technology companies with state-of-the-art infrastructure, and nurturing policies via the MSC’s Bill of Guarantees. Malaysia, with its strategic location at the epicenter of the South East Asia Region, will provide SMIND with tremendous off-shoring advantages in terms of costing, location, communication, solid infrastructure and the availability of skilled technical experts.

SMIND is determined to forge further growth and strengthen its competitiveness by focusing on niche competencies in the areas of IT & KP Outsourcing, and placing a heavier emphasis on the development of Knowledge Services. SMIND will strive to create higher value jobs and higher skills that will bring Malaysia towards a high-income society, progressing in line with the country’s New Economic Model Initiative.

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Vision & Mission

Vision

We are building a dynamic and continuously improving organization founded on integrity and the superior delivery of services. We empower our clients to focus on their core business, enhancing and accelerating their success.

Mission

To provide a client-centric combined with highest quality technology-based services and to do it while being reliable, secure and detailed. Our IT service solutions are provisioned with the highest level of management and support using leading-edge technology and expertise. With the utmost quality and consistency, we provide clients with effective solutions making technology an asset for them.

Our Values

Quality Service & Performance

We believe that customer satisfaction is central to quality and performance hence we encourage customer feedback and consequently take action on many of the suggestions we receive. We are committed to service with excellence and work to deliver a professional, proactive service for every customer contact. Our people are experts in their field and are encouraged to continually update their skills to ensure we are always improving our support service and meeting the needs of our customers

Efficient and Proactive

We operate in a dynamic and ever-changing environment to bring out the best outcome in each project. We present opportunities in technology advancements to cater for customer’s growing business and in the meantime plan for long-term solutions

Single Point of contact

We provide a single point of contact for all IT related queries, service requests and hardware provisioning. We will proactively relay information relating to service delivery including service availability, planned updates, and new and improved procedures. We are committed to providing information and support through a variety of methods including telephone, self- service, email, and in person support at our dedicated service desks.

Respect and Integrity

Our business relationships are built on mutual respect of all parties. Integrity is the foundation upon which all other values are built. Our interactions with each other, clients, and vendors are based on the highest sense of ethical behavior.

Teamwork

We recognize the individual strengths and qualities of each individual on our team and we combine our skills and knowledge to deliver a quality service to all of our customers and stakeholders. Our people are our greatest asset and we encouraging them to collaborate as they focus on a common team goal.

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